High Farm Holiday Park

Arrival/departure time

Railway Wagons - Check-in is between 3pm and 7pm and Check-out is by 11am on the day of departure.

Grass & Gravel Pitches - Check-in is between 12 noon and 6pm and Check-out is by 11am.

Please contact the office directly on 07858 133431 if you are unable to arrive or depart within these times.

Cancellation Policy

We strongly recommend that you take out UK travel insurance when you make your booking.

Bookings made through third-party sites (such as Pitchup or AirBnB) will be dealt with according to the cancellation policy displayed in our listing on their website at the time of booking, if still available, otherwise, the conditions and policies in this document will apply.

Should you cancel your stay more than 42 days before the day of check-in, we will retain the booking deposit. If we can re-book your accommodation/pitch, then your deposit may be refunded, minus a £20 administration fee. (If you have booked through a third-party site which retains your deposit we cannot refund that deposit in any circumstances and we reserve the right also to charge the administration fee).

Should you cancel your stay within 42 days of the start date, the balance of your payment remains payable. In the event of no-shows or late arrivals, we do not offer any refund, (either full or partial).

In the event that High Farm Holiday Park Ltd are forced to cancel your booking due to health and safety or other significant issue (such as disruption to water supply, for example) – you are entitled to a full refund of the money you have paid. You may also opt to change your booking to another date, subject to availability.

Any liability arising from the cancellation of your stay by High Farm Holiday Park Ltd, for whatever reason, is strictly limited to the total sum paid to us by you.

If we are unable to offer accommodation due to circumstances beyond our control (sometimes referred to as “Force Majeure”), we are not liable for refunds or expenses incurred. We recommend that you have adequate holiday insurance in place to cover this.

(Examples of ‘Force Majeure’ events could include, but are not limited to, pandemic, terrorism, serious crime, natural disaster, ‘Act of God’, government or public authority action or intervention, law and travel restrictions.)

This means if we are prevented, hindered, or delayed from performing our obligations due to an event outside our control we will be relieved of our obligations. In the event of this happening, we will offer guests the opportunity to change the dates of their stay, subject to availability.

Terms and Conditions

When you make a booking with High Farm Holiday Park Limited you, and all the people in your party, are also agreeing to abide by the following rules. (These rules are additional to any rules/policies imposed by booking agents such as Pitchup or AirBnB etc.)

We hope that these rules will enable all guests to enjoy their stay.

• No music is to be played outside of your accommodation at any time. Nature is better when you can hear it!
• Well-behaved dogs are welcome, providing they have been pre-approved.
• Dogs must be kept on a lead at all times and accompanied by an adult.
• You must clean up after your dog and may be asked to leave the site should you fail to do so.
• We do NOT allow guests to bring their own fire pits, chimneys or BBQs (these may be available to hire, please contact the office for more details). 
• Cooking or fires are NOT permitted on the wooden decked areas.
  
• We cannot be held responsible for the weather conditions and will not refund anyone who decides to cancel their stay with us or to leave early for whatever reason.
• Any accidents on the site must be reported to a member of staff so that they can be recorded in our Accident Book.
  
• Guests' belongings remain their own responsibility at all times.
• Children must be supervised at all times and their actions are the responsibilities of their parents or caregivers.
• Visitors are NOT allowed unless pre-authorised by senior park staff.
• Tidiness - please leave your accommodation or pitch as found on your arrival ie. no litter or damage. You will be liable for any damages or excess cleaning caused to any of our property and will be charged.
• Please be courteous and considerate to staff and other guests.
• The use of bad language and unruly behaviour will NOT be tolerated.
• We will not tolerate arguments that lead to conflict on the site. In the event of such BOTH parties may be asked to leave the park immediately. We will be discharged of all liability and no refunds will be given.
• Whilst alcohol is permitted it may only be consumed in your accommodation. Please do not walk around the park with open cans, bottles or glasses of alcoholic drinks.
• We have zero tolerance for drug use and any drug use will result in immediate eviction.
• No smoking inside any of our accommodation units or in any other buildings on the site.
• No fireworks, Chinese lanterns, guns or weapons.
• Please contact us in advance should you have any special requests for your stay and we will try to accommodate you where possible.
• We do NOT allow drones.
• We do NOT allow groups of teenagers or young adults that are not attended by a responsible parent or guardian whilst on site.
• Cars must travel at less than 5 miles per hour on site.
• Vehicles are parked at the owners risk.
• No commercial vehicles allowed on the site
• We do not accept twin axle caravans.



Failure to comply with the park rules will lead to eviction from the park without refund.