Our Booking Policies, high farm holiday park

---

Railway Wagons - Check-in is between 3pm and 7pm and Check-out is by 11am on the day of departure.

Grass & Gravel Pitches - Check-in is between 12 noon and 6pm and Check-out is by 11am.

Please contact the office directly on 07858 133431 if you are unable to arrive or depart within these times.

At High Farm Holiday Park, we want everyone to enjoy a relaxing stay in our little corner of County Durham. We ask all guests to respect our team, fellow visitors, animals and the surrounding countryside.

When you book with High Farm Holiday Park Limited, you and everyone in your party agree to follow these rules. They apply alongside any additional terms and conditions set by your booking provider, including Pitchup and Airbnb.

 1.⁠ ⁠A quiet site

High Farm is a quiet holiday park, and we ask all guests to respect this at all times.

•⁠  ⁠No music is permitted outside your accommodation at any time. Nature is better when you can hear it!

•⁠  ⁠All guests must be inside their accommodation by 10pm. Quiet must be maintained at all times, so please plan your evenings accordingly.

•⁠  ⁠Please be considerate of other guests and keep noise to a minimum throughout your stay.

 2.⁠ ⁠Children and supervision

•⁠  ⁠Children must be supervised by a responsible adult at all times throughout the site, including around animals, play areas, woodland, wetland and water.

•⁠  ⁠Parents and guardians are responsible for the safety and behaviour of the children in their care.

•⁠  ⁠Unaccompanied groups of teenagers or young adults are not permitted. Young people must be accompanied by a responsible parent or guardian.

 3.⁠ ⁠Visitors

Visitors are not permitted without prior authorisation from senior park staff.

Guests are welcome to meet family and friends at the Curlew Café & Bar or visit The Paddocks, subject to opening times and the usual entry fee of £4 per person. Children under two enter The Paddocks free of charge.

Visitors must not enter the residential accommodation areas of the site.

 4.⁠ ⁠Dogs and pets

Well-behaved dogs are welcome, provided they have been approved in advance.

•⁠  ⁠Dogs must be kept on a lead at all times and accompanied by an adult.

•⁠  ⁠Owners must clean up after their dogs and dispose of waste responsibly.

•⁠  ⁠Dogs must not be allowed to disturb other guests, animals or wildlife.

•⁠  ⁠Please respect dog-free areas and follow all signage.

Failure to clean up after your dog may result in you being asked to leave the site.

 5.⁠ ⁠Barbecues and fire safety

•⁠  ⁠Barbecues may only be used in designated gravel areas and must be raised off the ground.

•⁠  ⁠A barbecue must be tended to at all times by a responsible, sober adult.

•⁠  ⁠Cooking and fires are not permitted on wooden decking.

•⁠  ⁠Fire pits and chimineas are not permitted anywhere on site.

•⁠  ⁠Never leave a barbecue unattended or dispose of hot ashes or charcoal in site bins. Ensure everything is fully extinguished and safe.

Please do not bring your own barbecue, fire pit or chiminea without prior authorisation from park management.

 6.⁠ ⁠Smoking and vaping

Smoking and vaping are permitted only in the designated area in the car park outside the Curlew Café & Bar.

An ashtray is provided and must be used. Please dispose of cigarette ends responsibly.

Smoking and vaping are not permitted inside accommodation or any other buildings, or elsewhere on site.

 7.⁠ ⁠Alcohol, drugs and prohibited items

•⁠  ⁠Alcohol brought by guests may only be consumed within their own accommodation. Please do not walk around the park with open cans, bottles or glasses of alcoholic drinks.

•⁠  ⁠The use of illegal drugs is strictly prohibited. Drug-related activity may result in immediate eviction.

•⁠  ⁠Fireworks, Chinese lanterns, guns and weapons are not permitted anywhere on site.

•⁠  ⁠Drones are not permitted.

 8.⁠ ⁠Speed limits, vehicles and parking

•⁠  ⁠The speed limit throughout the site is 5 mph. Please drive carefully and remain alert to children, pedestrians and animals.

•⁠  ⁠Vehicles must be parked in designated areas and are parked at the owner's risk.

•⁠  ⁠Commercial vehicles are not permitted on site.

•⁠  ⁠Twin-axle caravans are not accepted.

Please follow any additional parking instructions provided by our team.

 9.⁠ ⁠Rubbish, recycling and looking after the site

Please help us keep High Farm clean and tidy.

•⁠  ⁠Orange-lidded bins are for general waste.

•⁠  ⁠Blue-lidded bins are for recycling.

•⁠  ⁠Please do not put bin bags into recycling bins. Follow the signage provided for recyclable materials.

•⁠  ⁠Please notify a member of staff if you notice overflowing bins, litter, damage or any other issues.

Leave your accommodation or pitch as you found it on arrival, free from litter and damage. Guests may be charged for damage or excessive cleaning caused by their party.

10.⁠ ⁠Respect for animals and the countryside

•⁠  ⁠Treat all animals gently and follow instructions from our team.

•⁠  ⁠Only feed animals with food provided or approved by our staff.

•⁠  ⁠Do not chase, tease or frighten animals, or enter enclosures without permission.

•⁠  ⁠Stay on designated paths in woodland and wetland areas, follow signage and do not disturb wildlife.

•⁠  ⁠Children must be supervised around animals and throughout outdoor areas.

Our woodland and wetland walks are for High Farm customers to enjoy. Please respect access restrictions and leave the countryside as you found it.

11.⁠ ⁠Behaviour towards staff and other guests

Please be courteous and considerate to our team and fellow guests.

Bad language directed at others, unruly behaviour, aggression, threatening conduct and behaviour that causes conflict will not be tolerated.

Where serious or persistent misconduct occurs, those involved may be required to leave the park. Management will assess the circumstances and take appropriate action in accordance with these terms and applicable law.

12.⁠ ⁠Safety, accidents and personal belongings

•⁠  ⁠All accidents must be reported to a member of staff so they can be recorded.

•⁠  ⁠Please report hazards, damage or maintenance concerns promptly.

•⁠  ⁠Guests are responsible for their personal belongings. High Farm Holiday Park Limited accepts no responsibility for loss or damage except where liability cannot lawfully be excluded.

13.⁠ ⁠Bookings, cancellations and special requests

•⁠  ⁠Please contact us in advance with any special requests. We will do our best to accommodate them, but cannot guarantee that every request can be met.

•⁠  ⁠We cannot control the weather. If you choose to cancel your stay or leave early because of weather conditions, any refund will be handled in accordance with your booking terms and applicable law.

•⁠  ⁠Please check the cancellation policy that applies to your booking, particularly if you booked through a third-party provider.

14.⁠ ⁠Failure to follow the rules

We reserve the right to take appropriate action if these rules are breached. Serious or repeated breaches may result in guests being required to leave the park without a refund, where permitted by the applicable booking terms and law.

We want everyone to have an enjoyable stay, and we appreciate your cooperation in helping us maintain a safe, peaceful and welcoming environment.

Thank you for respecting our team, our animals, our facilities and the beautiful County Durham countryside.

EAT. PLAY. STAY. Respect. Protect. Enjoy.

We strongly recommend that you take out UK travel insurance when you make your booking.

Bookings made through third-party sites (such as Pitchup or AirBnB) will be dealt with according to the cancellation policy displayed in our listing on their website at the time of booking, if still available, otherwise, the conditions and policies in this document will apply.

Should you cancel your stay more than 42 days before the day of check-in, we will retain the booking deposit. If we can re-book your accommodation/pitch, then your deposit may be refunded, minus a £20 administration fee. (If you have booked through a third-party site which retains your deposit we cannot refund that deposit in any circumstances and we reserve the right also to charge the administration fee).

Should you cancel your stay within 42 days of the start date, the balance of your payment remains payable. In the event of no-shows or late arrivals, we do not offer any refund, (either full or partial).

In the event that High Farm Holiday Park Ltd are forced to cancel your booking due to health and safety or other significant issue (such as disruption to water supply, for example) – you are entitled to a full refund of the money you have paid. You may also opt to change your booking to another date, subject to availability.

Any liability arising from the cancellation of your stay by High Farm Holiday Park Ltd, for whatever reason, is strictly limited to the total sum paid to us by you.

If we are unable to offer accommodation due to circumstances beyond our control (sometimes referred to as “Force Majeure”), we are not liable for refunds or expenses incurred. We recommend that you have adequate holiday insurance in place to cover this.

(Examples of ‘Force Majeure’ events could include, but are not limited to, pandemic, terrorism, serious crime, natural disaster, ‘Act of God’, government or public authority action or intervention, law and travel restrictions.)

This means if we are prevented, hindered, or delayed from performing our obligations due to an event outside our control we will be relieved of our obligations. In the event of this happening, we will offer guests the opportunity to change the dates of their stay, subject to availability.